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Newton nissan reviews8/10/2023 ![]() ![]() It's truly sad when you can't trust a dealership any longer. It clearly makes you wonder if such routine maintenance such as oil changes are even done properly. This is highly unethical and surely an integrity issue on the part of the dealership. REPLACED BATTERY.Had we not immediately looked under the hood, we would not have known until what might have been months later. Refund received, but never any followup for WHY they charged a customer $238.63, and didn't do the job.The S/O was assigned a tech, and it was started right there on the invoice. Owner's response, "Well, I can't blame you there". I told him he was going to refund our $238.63 IMMEDIATELY, and that we would NEVER EVER EVER do business with them ever again, or take any vehicles to their dealer for service again. ![]() The owner of the dealership called and simply said he didn't have any explanation of why this happened. I immediately wrote the owner and told him what happened (I wrote the owner first, because I knew the GM and service manager would try to make some excuse for why they didn't replace the battery after two and a half hours). Total charge $238.63, which included $24.49 in SHOP SUPPLIESGot home, out of curiosity, popped the good to check out the new battery, and WHAT DO WE FIND? THE ORIGNAL BATTERY FROM 2018!! I couldn't believe this, period. supposedly replaced battery, ***********. On 6/15/22, went in for a new battery, since corrosion kept appearing on the posts/terminal. If you live in Middle Tennessee, Steer clear/Beware of NEWTON NISSAN SOUTH, in Shelbyville TN, for ANY service needs. ![]()
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